| Our program can motivate your staff to maintain your standard for consistency
in excellent customer service. It can be used as a training tool to help
your employees understand what you expect of them and provide them with
incentive to offer excellent service to all customers at all times. What
sets Full Scope Inc. apart from other mystery shopping companies is our
commitment to provide you with the most accurate information about each
and every report that we submit to you. The key to success in our program
is that the information reported is timely, credible, relevant and concise.
We are acutely aware that if the report you receive contains conflicting
or incomplete information, then the credibility of our program is tainted.
Each report received by Full Scope Inc. is scrutinized before it is sent
to the client. We will not submit a report to you until we are fully satisfied
that the information is accurate and complete. Our shoppers are carefully
screened to determine where they can best serve our clients. We do not randomly
select our shoppers by zip code. Our database includes thousands of shoppers
nationwide but only a small percentage of those shoppers may be appropriate
to shop at your locations. The shoppers are selected for individual jobs
based on their interests and habits. We would not send a typical mart type
department store shopper to an upscale boutique, nor would we send someone
who’s idea of fine dining is a cafeteria to a fine steak house. We
always send a shopper who would fit the profile of your typical customer
in order to insure a genuine shopping experience - someone who has an actual
interest in your product. Our forms are customized, based on the criteria
provided by the client. The content of your report is exclusively relative
to your operation, based on the information you provide to us. We can provide
sample reports on request. Contact
us for more information. |
